If you run a small business in Brisbane, your IT probably grew the same way most do: a laptop here, a server there, a Microsoft 365 subscription someone set up years ago, and a "computer guy" you call when something breaks. It works, until it doesn't. A dead email server on invoice day, a ransomware scare, or an NBN outage with no fallback plan can cost more in one afternoon than proper IT support costs in a year.

Managed IT support replaces that reactive scramble with a flat monthly fee that covers monitoring, maintenance, security and unlimited support. Instead of paying someone to fix things after they break, you pay a team to stop them breaking in the first place.

What's included in our managed IT support

Proactive monitoring and maintenance

We monitor your computers, servers and network around the clock. Software updates and security patches are applied automatically and verified, disk space and backup health are checked daily, and failing hardware is usually flagged before your team notices anything wrong. The goal is simple: you find out about problems from us, not the other way around.

Helpdesk and on-site support

Your staff get a single point of contact for every IT issue: printer won't print, email rules misbehaving, new starter needs an account, file recovery, the lot. Most issues are resolved remotely within hours. When hands-on work is needed, we come to you anywhere in greater Brisbane.

Security and backup

Every managed client gets a security baseline aligned with the Australian Cyber Security Centre's Essential Eight: multi-factor authentication, patched systems, restricted admin access and, critically, tested backups. We follow the 3-2-1 backup rule and actually run restore tests, because a backup you've never restored is a hope, not a plan.

Vendor and licence management

We deal with Telstra, your internet provider, Microsoft, your accounting software vendor and the printer company on your behalf. One number to call; we own the problem until it's fixed, regardless of whose product is at fault.

Why Brisbane businesses outsource their IT

A capable full-time IT manager in Brisbane costs well into six figures once you add superannuation, leave and tooling. And that's still one person, with one set of skills, who takes holidays. For most businesses under 50 staff, the maths simply doesn't work. (We've broken this down honestly in our in-house vs managed IT comparison.)

Outsourcing to a managed provider gives you:

  • A whole team for less than one salary with helpdesk, security, cloud and networking skills on tap.
  • Coverage that never takes leave, because support doesn't stop when one person is on holiday or off sick.
  • Predictable budgeting: one fixed monthly fee instead of surprise invoices every time something breaks.
  • Someone accountable for security, not as a side duty but as part of the service you're paying for.

Fixed-fee pricing, no surprises

We charge a flat monthly fee per user, agreed up front, covering monitoring, maintenance, security management and unlimited remote support. No hourly billing for routine support, no "that'll be extra" when you call twice in a week. Project work, such as an office move or a server migration, is always quoted separately and approved by you before we start.

Wondering what managed IT should cost? We've published a frank guide to managed IT support pricing in Australia, including the typical per-user ranges and the hidden costs to watch for in competitor quotes.

Who we work with

We support Brisbane small businesses across professional services, healthcare, trades, retail and not-for-profits. Typically that means teams of 5 to 50 people who depend on email, cloud apps and uptime but can't justify a full-time IT department. If your business runs on Microsoft 365, a few line-of-business applications and a wish that the internet would stop dropping out, you're exactly who we built this service for.

How we get started

  1. Consult: a free, no-obligation chat about your business, your current setup and what's hurting.
  2. Plan: we audit your environment and propose a plan with clear pricing. You'll understand every line of it.
  3. Deploy: we onboard your systems with minimal disruption, usually over one to two weeks.
  4. Support: your team starts logging tickets, we start preventing problems, and you stop thinking about IT.

Not sure what to ask a potential IT provider? Use our 12 questions to ask before choosing an IT support company. Even if you don't choose us, they'll save you from an expensive mistake.